BigRock Support

WHOIS INACCURACY

How to Submit the complaint

• Complainant needs to fill the whois reporting form available at http://www.bigrock.in/reports.php?action=report_false_whois
• Enter the domain name and describe the whois inaccuracy.
• Enter you name and email address on which you wish to receive our reply.
• Click Submit.

Process to address whois inaccuracy complaint

• Bigrock Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
• If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

SPAM

How to Submit the complaint

• Complainant needs to fill the spam reporting form available at http://www.bigrock.in/reports.php?action=report_spam
• Enter the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it Bigrock can not verify the complaint.
• Enter you name and email address on which you wish to receive our reply.
• Click Submit.

Process to address whois inaccuracy complaint

• Bigrock Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
• In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
• In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

OTHER ABUSE (Phishing/419 scam)

How to Submit the complaint

• Complainant needs to fill the abuse reporting form available at http://resources.bigrock.com/report-abuse/
• Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
• Enter you name and email address on which you wish to receive our reply.
• Click Submit.

Process to address whois inaccuracy complaint

• Bigrock Abuse team will go through the complaint to determine the type of the abuse.
• In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
• In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.